Channels & viewing

[530]

A few days ago our Roku channel and the other channels that’s subscribed thru Roku quit working all the time. They were coming on occasionally but had to keep going back and forth now can’t get them at all. It gives message that it’s no longer available or has expired.

what needs to be done to fix this? Had no problems till a few days ago. Please help!!

[RokuERey]

Hi @530,

Thanks for reaching us here in the Roku Community!

We appreciate you for notifying us about the playback issue and would like to offer our support. We recommend performing a system restart on the affected Roku streaming player using the steps below.

System restart your device

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

If the issue persists, please report back here along with the steps below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• What are the steps to reproduce the issue?
• Affected channels

Please keep us posted with the details so that we can further look into it.

Thanks,
Rey

[Jaime47]

this worked for me i am back in business thank you !