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Siet's avatar
Siet
Channel Surfer
3 years ago

Roku channel shows not playing

I'm experiencing similar issues with the Roku channel on Stick 4K. The issue started yesterday as I was transitioning from one episode to the next. The Roku channel lets you select the show (e.g the neighborhood) and when you click to watch any episode (e.g S1|E8), the screen goes dark, and brings you back to the same description page where you selected the episode. This only happens on the Roku channel. Have tried restarting the system, reinstalling the Roku channel, and no solution so far.

14 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Siet

    Thanks for the post.

    When selecting the episode, is this happening when the previous episode has finished, or are you selecting it from the episode menu? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • Siet's avatar
      Siet
      Channel Surfer
      3 years ago

      Originally, the issue occurred when the previous episode finished. However, since no show starts afterwards, the problem occurs every time when I select to watch a show from the show menu. The device is powered by the TV USB. The issue ID is 9A-022-464.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Siet

        Thanks for the post.

        Can you please provide the steps to reproduce the issue you are experiencing? In addition, can you provide a specific title that you see this issue occur with?

        For troubleshooting purposes, have you tried powering the Roku device through a wall outlet rather than the TV USB port?

        Please keep us posted what you find out and we will be able to assist you further.


        Thanks,
        Danny

  • A1rose's avatar
    A1rose
    Newbie
    3 years ago

    I live in the US Virgin Islands.
    Roku channel will load fine but when trying to play a show or movie the page just refreshes, and does not go anywhere.

    I have no issue with any other channel

    i have rebooted all the things, uninstalled and reinstalled the channel. Everything that I could find online to do. Software is up to date. 

    I am using a Hisense Roku TV. Model 58R6+

     

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi A1rose 

      Thanks for bringing this to our attention.

      Please provide us with the following information for further investigation:

      1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
      2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      4. Steps to reproduce the issue you are seeing

      Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


      All the best,
      Kariza