Channels & viewing

[w1tebear]

While streaming content on the Roku channel my program is interrupted for an ad - not a problem, I am expecting that. However, when the ad completes I program is returned to a point several minutes prior to where it was interrupted. I have to fast-forward to where I left off - sometimes more than once. Occasionally the channel just crashes and I get returned to the main Roku menu page. Needless to say, this is pretty annoying.

[RokuEuniceL · Accepted solution]

Hi @w1tebear,

Greetings from the Roku Community!

We're glad to assist you with your problem with the Roku Channel. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

1. Remove the channel. Highlight the channel tile on your home screen and press Star * to open the Options menu. Select the Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power > System Restart (if you do not see a Power submenu, skip to the next step).
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this works for you!

Best regards,
Eunice