Channels & viewing

[MD24]

Roku Express 3930x - Stopped streaming from all channels yesterday 8/4/23. Every channel givea different error or just shuts down, not even the Roku channel. Some ads or intros will play audio, but no vidoe.  I have remove/re-added channels, restarted cable modem, did the home/up arrow/rewind/ffwd to clear cache 3 times, factory reset roku express, but still no luck. I see many users with the same problem, has anyone gotten a solution from Roku or discovered a resolution?

[RokuEuniceL]

Hi @MD24,

Welcome to the Roku Community!

We're happy to help you with your problem streaming all channels on your Roku Express. We'd like to know more about the issue that you ran into. Please provide us with more details.

• How far is your device from your network router?
• What error message or code are you getting on a certain channel? (Please give us an error message or code for at least one or two channels.)
• Can you provide a video or screenshot of the issue you're experiencing?

With more detailed information, we will be able to assist you further.

Best regards,
Eunice

[MD24]

1) Device is about 25 ft from wifi.  It has worked for years, problem just started yesterday.

Each channel has different errors or not error, but does not playback

2)Paramount Plus get "Unfortunately an error occurred during playback"

3) Max "There is a problem with you device setup"

4) Starz Plays ad, with audio, but no video then error "Playback Failed"

5) Roku "Cannot access program, not available or expired"

Again, I removed/re-installed channel, restarted cable modem, check both ends of hdmi cable, factory reset roku, reset roku cache (home 5 time, up arrow, rewind 2, ffw 2.

[RokuEuniceL]

Hi @MD24,

Thanks for updating us here in the Roku Community!

We appreciate you providing answers to the questions above. Please try to move your router closer to your Roku Express, as it is not designed for long-range Wi-Fi. You can also try to use cellular data so we can try connecting your Roku Express to your hotspot.

Let us know if it works.

All the best,                                                                                                                                    Eunice