Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
I supplied this information previously in this thread as requested by RokuTakashi. Device ID wasn't requested then and I provided details on the 6 Roku's that all have the same issue.
We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.
Okay, so I guess I'm not the only one that it's not working for. The remote turns on the tv, the volume buttons work, and THAT'S IT. Nothing else works. Oh, except I just got charged for the service. It was working fine a week ago. Why can I not get an agent on the phone to talk me through this? It's like "talk to the hand" after I pay my bill. Hello? Anybody there?
@bluejacket472, you have a completely different problem than what this thread is referring to. It sounds like your Roku device isn't even powered on or it's in a power saving mode. The power and volume buttons on the remote affect only the TV and work completely separate from the other buttons. Try disconnection the power from the Roku device and reconnect it. Start a new topic if that doesn't fix it.
Roku Community Streaming Expert
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It has been a week since being told that my information was passed on for further action towards resolution. Since then the only change I've observed is in the appearance of the Roku Channel intro screens. The same problem exists with the new screens and selecting play only results in returning to the intro screen.
I have found no there streaming app, live or on demand, that has an issue with playback. If the issue isn't soon resolved, I'll be cancelling my subscriptions to Up Faith & Family and Hallmark Movies Now. We have discovered that we get along fine using Roku Express for services other than those available through the Roku Channel.
Why is it there is no tech support, and I have to "start a thread" and wait for assistance? I'm getting used to watching movies on my phone and desktop. I'll probably cancel this lemon on my day off tomorrow.
Given that we have already received information and specifics relevant to this issue. We genuinely appreciate you taking the time to read this, and we apologize for the delay in getting back to you. This problem is currently being worked on by our team, and perhaps we will have a solution soon.
