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shepskie
Reel Rookie

Roku Express 4K (model 3942X) cannot find Xfinity app

Just got a brand new Roku Express 4k (model 3942X) and I cannot find the Xfinity stream app.  I checked on the Xfinity site and they say they support the Express 4k (model 3941X) but no mention of the (3942X) model.  Can this model actually be too new or is the Xfinity site just not updated?  I'm an Xfinity customer on my Xfinity home network.  It works fine on my 5 other Roku Ultra boxes, but not this new express model.

Anyone else experience this or am I missing something very basic here?  Thanks.

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3 REPLIES 3
shepskie
Reel Rookie

Re: Roku Express 4K (model 3942X) cannot find Xfinity app

Just a slight update ... its an Express 4k+.  I forgot the + on original post.

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Strega2
Roku Guru

Re: Roku Express 4K (model 3942X) cannot find Xfinity app

Interesting.  I don’t see that model number on the roku.com products page, at the Roku Wikipedia page, or Roku’s hardware specs page. So, if you’re sure that’s the right number, then it does seem very new.

Banned but back. Because why not?
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shepskie
Reel Rookie

Re: Roku Express 4K (model 3942X) cannot find Xfinity app

It's absolutely the right model. Listed on the back of the device and under settings on the device itself. 

Roku Express 4K+ model 3942X2

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