Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
joet1
Reel Rookie

Roku Ultra skipping channels when advancing

I have a Roku Ultra and when I select the Roku channel it goes there but when I try to select a movie or show it will never just go to that show it skips 2 or 3 shows down or sideways never just one channel at a time. It does the same from the selections from the left side, start with home and try to move down one position and it moves two or three positions.

0 Kudos
1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: Roku Ultra skipping channels when advancing

Hi @joet1,

Thanks for posting, and welcome to the Roku Community!

We appreciate you letting us know about this and rest assured that we'll provide you with assistance. To resolve this skipping tile issue, perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. After this, check to see if you notice any improvements.

Let us know how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.