Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dunndad
Newbie

Roku Ultra returns to Home Screen after any channel is selected.

This is absolutely ridiculous. My Ultra quits out of any channel after less than a minute. Tried the following solutions;

reboot roku

switch power outlet

try new hdmi cable

try different tv

did a factory reset

bought a new Ultra Roku and tried

NONE OF THESE SOLVE THE PROBLEM!

The only thing that worked was buying a Google Cromecast.

After almost 10 years, I have to say Goodbye Roku.

0 Kudos
1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: Roku Ultra returns to Home Screen after any channel is selected.

Hi @Dunndad,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku device and all of the troubleshooting you've done. We sincerely apologized if you are having this issue and we will work with you to know what went wrong so we can assist you further and fix the issue

We also recommend disconnecting your router first, restarting your device then connecting your wireless network to see if you are seeing the same issue.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.


Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.