Help

Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bkayode
Newbie
‎08-14-2023 08:00 PM

Roku TV - long purple bars keep coming up on my television On the left side of my TV a long purple b

On the left side of my TV a long purple bar comes up with the features of the Roku tv. When I’m watching movies they pop up as well and then go away is there anyway I can get rid of this problem.

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert
‎08-15-2023 01:18 AM

Re: Roku TV - long purple bars keep coming up on my television On the left side of my TV a long purp

Go through the various settings and look for something called "Store" or "Demo" mode and disable it.  I'm not sure, but it's possible that you have to factory reset it to get out of that mode.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
makaiguy
Community Streaming Expert
‎08-15-2023 07:35 AM

Re: Roku TV - long purple bars keep coming up on my television On the left side of my TV a long purp

I agree with @renojim that this sounds like the Roku TV's demonstration mode, as would be used in the showroom of a store selling TVs.  This is an option selected when setting up the TV.

On my TLC TV there is no menu option to exit demo mode, although some folks have mentioned finding on on theirs.

Without a menu option, to get out of store mode you must do a factory reset (Settings > System > Advanced system settings > Factory reset) and set up again from scratch. When asked, select home use instead of store/demo.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.