Channels & viewing

[bestcustomer]

Whenever I push PAUSE --> PLAY my showtime movie, I get an error message "Your account is already playing the maximum number of devices at once.  SHOWTIME allows up to 4 concurrent streams per account".  However, I only have this service on 1 TV.  The only way to get out of the error message is to close the error and stream the movie from the beginning again.  

FF --> Play does the same thing.  Same error.  

I can play the movie as much as I want, but whenever I push the PLAY button on the remote (after another trick mode), I get that "Maximum users streaming" error.  

I've seen this behavior on 2 different movies.

[EyeLikeMovies]

It's doing the same thing for me on showtime on roku. Very annoying. I'll try restarting my device... 

[bestcustomer]

ya, it's a bug for sure...

[vicky824]

I've also started getting this error on my Showtime Roku channel, I've been trying to finish the same episode of Couples Therapy all weekend. It's infuriating! I restarted and that didn't work, I guess the next thing to do is cancel the subscription?

[andreamarotta]

Has anyone been able to resolve this issue with the Roku on Showtime channel? I too am receiving the same message, "Your account is already playing the maximum number of devices at once...". I changed my password and choose the option to restart the channel on all devices in case someone had hacked my password. I also restarted my Roku itself, but nothing worked. I thought I could remove the channel and reload it, but there is no option to allow you to remove this channel. 

Is there a way to report this issue to a help desk for Roku?

[El32919]

Same, streaming on one device. This is the only thread I could find about it so far…

[bestcustomer]

Does Roku not read these posts?  I’ve just stopped watching the Roku Showtime channel, until I hear that they’ve fixed this issue. 

[RSCx6]

WTF ROKU!? Happening for two days…I’m the only one…not more than the allowed FOUR USERS….oh…wait…maybe my Quantico trained GSD has friends over. Pfffffftttttt.

[RokuERey]

Greetings, Community users!

We do apologize for the inconvenience this has caused. We'd like to take a closer look at this.

To better identify the issue, we'll need additional information. Could you please provide us with the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• steps to reproduce the issue you are seeing
• If possible, can you provide a video or screenshot of the issue you're experiencing?

Once this information is available, we'll be able to pass it on to the appropriate team for further investigation.

Keep us posted!

Thanks,

Rey

[bestcustomer]

I will provide additional device details when I get home. 

steps to reproduce:

1.  Click the Showtime for Roku tile on the Roku home screen

2. click the tile for any Showtime movie

3. stream the movie video 

4. Press PAUSE on the remote.  Video pauses normally.  

5. Press PLAY on the remote.  Error message displays indicating that the number of devices has been exceeded. 

note: it seems to happen whenever you press PLAY on the remote.  FF —> PLAY also invokes the error.