Channels & viewing

[ekkayy]

The same thing is happening to me, and it is really annoying. Please, roku, do something to fix it. I am definitely not renewing my Showtime subscription when it expires. 

[andreamarotta]

I was able to reach Roku. They advised being aware of the issue and stated having issues with some of their Roku based channels  including Roku on showtime channel. They are working on resolving the issue. They recommended that I cancel my subscription. They refunded my money for the month and stated that they would email me when it is resolved and I can re-subscribe.

Sad that they are aware of this issue and are not willing to notify subscribers unless they first contact them. 

So- if you are having this issue it is a problem on Roku’s end- not you device or system. 

[Bklyn]

[RokuJohnB]

Hi @Bklyn,

Welcome to the Roku Community!

We understand that the Showtime channel is giving you trouble. We're happy to assist. You appear to have numerous Showtime channel log-ins, and there are more than four devices on which you have signed in to Showtime using your login information. Since the channel has restrictions on how many devices can be signed in to an account, we advise you to sign out some of your devices from the Showtime channel or app.

If there's anything else that may assist you, please let us know.

All the best,

John

[bestcustomer]

Hi John,

if you go through the numerous replies and at least a couple of threads, you will see that those who have complained about this issue are not actually exceeding the number of logins.  I only have one device, and I get this message.  I have not shared my login with anyone.  My acct has only been activate for a couple of months. The error is displaying whenever you press PLAY on the remote, even with one device.  

I have lots of professional experience with app development and testing with Cox and Comcast.  This error is triggered inappropriately and looks like a bug.  

[bestcustomer]

Hi John, 

actually, this issue looks like it’s fixed for me.  I just tried trick modes and I am no longer getting the exceeded number of devices error.  Yay!  Thanks Roku, for fixing the issue!

[bestcustomer]

Hey it looks like it’s fixed when I stream showtime.  Is it working properly for y’all too?