Channels & viewing

[JohnWLMT]

I can see the guide and select the channel but they are all just black. 
in Canada with a valid credit card on my profile. 
It is happening with two different tvs on my account and with a few different WiFi services as well as IPhone hot spot. 
never been able to see a free channel?

[renojim]

It's possible that your Roku account isn't associated with Canada.  When you go into the "Streaming Store", do you see the apps only available in Canada like Crave and CTV?

[JohnWLMT]

I am seeing Crave and CTV apps.
The only part of the TV settings that still seem to be USA is the Zip code option in the TV settings. There doesn’t seem to be a way to enter letters there.  

[RokuCarly]

Hi, @JohnWLMT.

Greetings from the Roku Community!

It seems like you are having playback issues with streaming your Live TV channels. No worries! We'll have our relevant team look into this.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Is this an OTA Live TV channel? If so, what is your antenna's make/model? If not, are you accessing the via The Roku Channel?
• Were you able to access this before?

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[CoopPop]

Hello,

Thank You for the Help.

I went to Settings>System>About

** It did have Wrong Zip Code, However, No Change😔

Preformed “Tracker ID”

Response was;

ID CE-440-518

?? Can you Help ??

[RokuCarly]

Welcome to the Roku Community, @CoopPop!

Thanks for reporting the playback issues you've experienced on your Live TV channels. We'll make sure to look closely into this and help you get back on streaming. 

Please provide us with the complete details requested above so that we can proceed with the investigation. 

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members

We'll be looking forward to your update.

Best regards,
Carly

[JohnWLMT]

Issue report tracker

Model: H505X - Roku TV

Serial number: X02000VK4X9S (SOME437K4X9S)

Software version: 14.0.4 • build 12221-E5

GC version: 12.5.25

Timestamp: 2024-11-04T23:50:38Z

Please use issue ID 9S-444-950 to report the current issue.

RCA model	RTR4262-B-CA
Hardware ID	H505X
Serial number	X02000VK4X9S
Software version	14.0
Uptime	4 days 1 hour 22 minutes
Roku TV support	https://www.curtisint.com/product-support/
Device ID	SOME437K4X95
Network name	BusterBoo

[RokuCarly]

Hi, @JohnWLMT.

Thanks for providing us with the requested details. Could you also tell us the make/model of your antenna? Or were you streaming this via Live TV on The Roku Channel? 

Looking forward to your update. 

Best regards,
Carly

[JohnWLMT]

This is for the Live TV channel guide. 
no antenna. 

[RokuRiamie-D]

Hi @JohnWLMT,

Thank you for the update!

We have forwarded your information to our Roku-appropriate team for review and they are already working on it. Your patience and cooperation are highly appreciated as we work on this issue.

Thank you for your understanding. 

Regards,
Riamie