Channels & viewing

[jackfarm]

Will keep this short and concise.  The Roku Channel will NOT load. Have uninstalled, turned off, turned back on, reinstalled.  Have cleared the network connection cache.  Have unplugged roku box.  Plugged back in.  Done a system restart. Not working.  ONLY The Roku Channel.  All others work fine.  Please help. (I've animals to feed but So Hope to come back to find a solution from you. Thank you.

[RokuERey]

Hi @jackfarm,

Thanks for reaching out here in the Roku Community!

We appreciate you for flagging this playback issue here. If you're still seeing the issue, we would recommend accessing it with an alternative network, like a mobile hotspot, and then trying again to see if that helps.

Thanks,
Rey

[jackfarm]

Thank you for your response.  I have no idea what a 'mobile hotspot' is.  We have flip-phones and IT ignorance.  Thank you for taking the time though.

[RokuERey]

Thanks for the update @jackfarm,

It looks like we won't be able to use a mobile hotspot in this case. Just to clarify, a mobile hotspot is like a backup network that can be accessed with most modern mobile devices, like iOS and Android devices.

We'd like to learn more about this issue going on. Please share with us the Roku device/TV model and the serial number you're having an issue with. We'll be able to assist you from there.

Thanks,
Rey

[mfillinger]

The Roku Channel will not load or play any content. Other channels work fine. Netflix works fine.

I have tried all the "fixes" restart, change network connections, update system, remove and add Roku Channel then restart again. Here is my information.

• Roku device model: 2500X
• serial number:18G34L023282
• device ID:
• software OS/version 9.1.0 BUILD 5009-03
• IP address 192.168.1.2
• does this issue occur on a specific channel? Roku Channel
• version/build is the channel Version 2.5 Build 19
• issue: once on the Roku Channel and selected any show, it will say "loading..." then play, but when play button or ok is pushed, it just goes back to "loading..." won't play
• located - Wisconsin
• ISP (internet service provider) SPECTRUM
•  VPN NO

[jackfarm]

Roku model 4230XI  serial #632614166440 

Thank you for the Hotspot explanation.

[RokuERey]

Thanks for the update @jackfarm,

It indicates that the model is presently receiving the latest software update, and we will need to investigate further. Please provide the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• The Roku Channel version.
• ISP

Once we have the information available, we'll be able to forward this over to the appropriate Roku team.

Regards,
Rey

[Jaime47]

am having the same trouble with roku not loading it was fine wednesday but wednesday evening it wouldnt load it just keeps spinning and there is no sound and its been that way since. 

[RokuERey]

Hi @Jaime47,

Welcome to the Roku Community!

Thanks for taking the time to share this issue here. We'd love to take a closer look into this. Please try to reproduce the issue once more and provide with us the details requested right above your post.

Regards,
Rey

[jackfarm]

Good morning. I am guessing we have an older model as some of the info you requested does not show at all.  Model:  4230X  serial #: 632614166440  software version:  13.1.4 build 1510-64 GC version: 11.11.16

issue ID  40-320-426 (for The Roku Channel)

Britbox is now doing the same thing with issue ID:  40-320-429

Appreciate your continued efforts!

Cathy