Will keep this short and concise. The Roku Channel will NOT load. Have uninstalled, turned off, turned back on, reinstalled. Have cleared the network connection cache. Have unplugged roku box. Plugged back in. Done a system restart. Not working. ONLY The Roku Channel. All others work fine. Please help. (I've animals to feed but So Hope to come back to find a solution from you. Thank you.
Hi @jackfarm,
Thanks for reaching out here in the Roku Community!
We appreciate you for flagging this playback issue here. If you're still seeing the issue, we would recommend accessing it with an alternative network, like a mobile hotspot, and then trying again to see if that helps.
Thanks,
Rey
Thank you for your response. I have no idea what a 'mobile hotspot' is. We have flip-phones and IT ignorance. Thank you for taking the time though.
Thanks for the update @jackfarm,
It looks like we won't be able to use a mobile hotspot in this case. Just to clarify, a mobile hotspot is like a backup network that can be accessed with most modern mobile devices, like iOS and Android devices.
We'd like to learn more about this issue going on. Please share with us the Roku device/TV model and the serial number you're having an issue with. We'll be able to assist you from there.
Thanks,
Rey
The Roku Channel will not load or play any content. Other channels work fine. Netflix works fine.
I have tried all the "fixes" restart, change network connections, update system, remove and add Roku Channel then restart again. Here is my information.
Roku model 4230XI serial #632614166440
Thank you for the Hotspot explanation.
Thanks for the update @jackfarm,
It indicates that the model is presently receiving the latest software update, and we will need to investigate further. Please provide the details below.
Once we have the information available, we'll be able to forward this over to the appropriate Roku team.
Regards,
Rey
am having the same trouble with roku not loading it was fine wednesday but wednesday evening it wouldnt load it just keeps spinning and there is no sound and its been that way since.
Hi @Jaime47,
Welcome to the Roku Community!
Thanks for taking the time to share this issue here. We'd love to take a closer look into this. Please try to reproduce the issue once more and provide with us the details requested right above your post.
Regards,
Rey
Good morning. I am guessing we have an older model as some of the info you requested does not show at all. Model: 4230X serial #: 632614166440 software version: 13.1.4 build 1510-64 GC version: 11.11.16
issue ID 40-320-426 (for The Roku Channel)
Britbox is now doing the same thing with issue ID: 40-320-429
Appreciate your continued efforts!
Cathy