Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Gruby
Reel Rookie

Roku Channel is not working

The Roku Channel is not working on my Roku TV.  Other channels are working fine.  It worked a few days ago.

4 REPLIES 4
RokuTakashi
Community Moderator
Community Moderator

Re: Roku Channel is not working

Hi @Gruby,

Welcome to the Roku Community!
We're sorry to hear about this experience and would want to make an effort to help you with this. For us to further investigate the issue, kindly provide the following information below:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Does this issue occur specifically on The Roku channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When this issue occurs, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

Once we have this information, we'll be able to investigate further.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Gruby
Reel Rookie

Re: Roku Channel is not working

Hi Takashi O., This is information you requested:

HITACHI model 43RC63;  Serial number: YN005H481664; Hardware ID: 7813X

Software version: 12.0.0 * build4182-AM

This problem is specific to The Roku Channel.

Issue ID: 64-274-824

Thank you,

Henry

0 Kudos
NayLynn
Newbie

Re: Roku Channel is not working

I don’t have a Roku device, I downloaded it onto my TV. When I use it, all shows except Paternity Court comes up. So it’s not my device, it’s that show only

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Roku Channel is not working

Hi @Gruby,

Thanks for the response!

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos