Channels & viewing

[MyStupidFace]

I've gone through a bunch of the threads about this going back roughly 2 years, have seen many replies from @RokuAnjelie @RokuJechealR @RokuCarly and even a couple threads marked "solved"... yet none of them seem to contain any actual solution. 

I was trying to watch a show using an Amazon Firestick but kept getting a playback error, so I did the whole delete->restart->reinstall app method. Still got the playback error.

I wondered if Roku no longer licensed the show, but I checked the app on Android and the show played without issue. Tried to use the android app to get it to play on my Firestick, but the app can't find any other device despite them being on the same wi-fi network 

I thought it might be an issue strictly affecting playback on Firestick, so I tried playing some other titles and the majority played without issue - I literally have The Matrix playing as I type this.

Are these Firestick playback errors actually going to be resolved or should I just give up on using the Roku Channel?

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @MyStupidFace!

Thanks for informing us about this. Rest assured that we'll share this with the team for review.

In order to narrow down the cause of the issue, kindly provide us with additional details such as follows:

• What specific error messages are being prompted? 
• Are all of the content available on The Roku Channel affected by this? If not, what specific content are you having this issue with?
• Were you able to access any content inside The Roku Channel at all?

In the meantime, we appreciate you for trying to troubleshoot this app. We'll be looking forward to your update.

Best regards,
Carly