Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Spyder1384
Level 8

Roku Channel Samsung TV App BROKEN

"The ROKU Channel" app was working perfectly fine on my Samsung TV. However, as of the update pushed out with a build date of "01/09/23, 22:48:24", my shows have become completely unwatchable. The issue occours when ads play. The issue isn't them playing, it's when they're over and the show is supposed to resume. All that happens is the last ad freezes at the end and nothing further happens. While I am able to go back and select to "resume", this generally results in my show starting back from the beginning every single time, thereby making it completely unwatchable.

Edit Note: Client Version "bef334b"

                  App Version   "1.1.47"

Labels (3)
7 REPLIES 7
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Channel Samsung TV App BROKEN

@Spyder1384

Thanks for the post.

I have passed along your concerns to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Spyder1384
Level 8

Re: Roku Channel Samsung TV App BROKEN

Thank you for having this checked out. I'm looking forward to being able to enjoy my shows again.

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La29
Level 7

Re: Roku Channel Samsung TV App BROKEN

I’m having the exact same problem with that Roku app build, also on a Samsung tv.

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Tarc
Level 7

Re: Roku Channel Samsung TV App BROKEN

Having the same problem. Is there a fix yet?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Channel Samsung TV App BROKEN

@La29 @Tarc

Thanks for the posts.

I have passed along your concerns to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Spyder1384
Level 8

Re: Roku Channel Samsung TV App BROKEN

As of the yesterday, I was able to watch a couple episodes of one of my shows. The issue issue is still occurring to a degree. Exact scenario is as follows...

Start episode, encounter adver mark, ads play successfully, at end of ad run it freezes.

Have been able to continue episode with the following procedure...

Hit back button on controller, wait 10 seconds after screen appears, select resum.

This procedure seems to work but is required at each ad mark. Also, while it seems to not restart the episode by doing this, it does usually bring the timer back by roughly 1 minute. (Approx)

STXMan
Level 1

Re: Roku Channel Samsung TV App BROKEN

I have the exact same problem on Samsung TV.

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