Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Rogue channel acquisition

When l click on the channel listing, the cursor moves on its own all over the place.  What's up with that???  My batteries are good.  Do I need a new ROKU box and, if so, how do l request a new one?

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Re: Rogue channel acquisition

Thank you, thank you, thank you.  My system is back to normal.  It might be worth your time and effort to include info, such as this, with equipment for new subscribers.  It will save them a lot of aggravation and YOU a lot of time.  Even old people, like me, can still follow simple directions.

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Community Streaming Expert

Re: Rogue channel acquisition


This doesn't work for everybody, but some people with your problem have eliminated the problem by restarting the Roku. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if you don't have a "Power" option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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