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duncan4msu
Reel Rookie
‎07-22-2023 12:50 PM

Rocky channels won’t play

I can’t play any channels on the rocky channel. We have restarted it and it is still not working. This is happening on all the Roku channels. 

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RokuJohnB
Community Moderator
Community Moderator
‎07-22-2023 02:16 PM

Re: Rocky channels won’t play

Hi @duncan4msu,

Welcome to the Roku Community!

We understand that you're having a problem with the Rocky channel and the Roku channel. Help is here. Please follow these steps:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted on what you find out!
Best regards,
John

John
Roku Community Moderator
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