Remotes

[anna_ace]

I apologize if my response seemed aggressive.

You've been very helpful and I thank you.

[volleydrummer]

Hi @anna_ace :  I am not an expert user, etc. and this is my 1st post.  I am a regular user like you and have had the same type issue.  My Streaming Stick 4K is a 3820R per the box.  My remote has the Voice activation option; uses 2 AAA batteries.  Everything worked fine for months and then one evening lost pairing.  Ever since then, it happens seemingly randomly.

This is what has worked, although often NOT on the 1st attempt::  unplug the streaming device for 30 seconds =>  find the pairing button on the remote bottom; if none, you will press & hold the Home + Black Back Arrow simultaneously =>  plug in the streaming device and IMMEDIATELY press & hold the pairing button on the remote bottom[or Home + Black Arrow buttons] => release the button(s) when the green LED begins flashing =>  sit the remote decently close to the streaming device with a clear line-of-sight =>  when the green LED stops flashing, pray pairing is successful.

If pairing is not successful, you can repeat the process x# of times OR check back every few minutes.  Mine have actually re-paired after a half hour or more of ignoring them.  VERY frustrating, right?

I sincerely hope this helps!

[anna_ace]

Hi Reel Rookie,

Thank you for your suggestions.

No one should have to repeatedly go through these steps. We didn't spend our money to experience this level of frustration. I am already tired and fed up. Why should any customer have to go through such lengths? I didn't spend my money for a faulty product.

We should "never" ever normalize this. 

Roku has the responsibility to provide functioning products.

[volleydrummer]

@anna_ace Thank You for reading & replying; I hope the information helps you &/or other users with the same type issue.

I wanted to mention the money issue but felt my answer was already too long.  My next door neighbor is a Senior living on a small fixed income.  Approximately every 2 weeks or more often I have to help her solve some sort of tech-related issue, whether her phone, TV, streaming device, etc.  I am older myself and the possibility of having to purchase a 2nd Roku or other streaming device after money already spent, when the issue is NO fault of mine, infuriates me.  I must "watch" EVERY penny I spend.

And by-the-way, I wanted to call a Roku Customer Service number for assistance - what a concept, right?  I paid hard-earned money for the product, I should be able to receive no-cost support for an issue I did not create.  That was a futile undertaking.

One more idea that you should try:: Roku offers a FREE "HDMI Extender Cable" which can help to give some separation between the stick and the HDMI input jack.  Supposedly, being too close can possibly cause signal interference.  It is short unfortunately, but I ordered and installed one anyway.  It is sent completely free-of-charge.  Or you can buy a longer one at a retailer, online, etc.  It may also help to reduce strain on the stick's USB cable if there is a sharp bend, like mine.  The design of the TV input end should be flipped 180* so the cable hangs straight down::  https://my.roku.com/hdmi 

I apologize for another long post.  I sincerely hope the information results in at least providing a solution to your current and similar future Roku issues.  I wish you well and Take Care...volleydrummer.

[anna_ace]

Thank you so much.

You've been awesome.