Remotes

[Cleverof]

Remotes or subject could be software updates. We have a fairly new LG 4k TV which has a Roku HDMi streaming stick attached to it. Our LG TV remotes have been set up to control the Roku device. It worked great until today. Checked my TV settings which are all good. My guess is that  Roku software update broke it. I can provide details if needed.  Can Roku folks look into this? 

Tnanks

[micheal73]

After the latest update my roku ultra does not operate via IP remote. Why? Is this more planned obsolescence?

[atc98092]

Do you have CEC enabled on your TV and your Roku? I have no issues with my Ultra remote controlling my LG, and it's all via CEC. I have never configured the remote for IR control of the TV. 

I forget how LG labels there CEC function, so you'll need to look it up. On the Roku it's called One-touch play. I don't believe Roku has rolled out an update in the past few days, but perhaps your TV got an update that turned CEC off. 

[Tivoburkee]

@atc98092 

The OP had has LG remote control the Roku Stick, not Roku remote controlling the LG tv. 

If it's truly a Roku Stick, @Cleverof does the Roku Stick have built-in hdmi connector sticking out? Or does it accept a Hdmi cable? It can't be controlled via IR remote, and the LG doesn't have wifi roku commands, it could only control it by internet, IP. 

[Cleverof]

I will try this and let you know. Thanks for the suggestion.

[Cleverof]

It is the stick with the built in HDMI connector.  The thing is, it's been working for a couple of years and all of a sudden it doesn't work....that's why I think it was an update gone wrong.

[atc98092]

Thanks @Tivoburkee   I read it backwards. Mea culpa. 😁

[Dschultz87]

**edit:Fixed**

I tried going through the add remote functionality but that didn't work. However, there is a setting buried in the advanced system settings menu for 'CONTROL BY MOBILE APPS - NETWORK ACCESS.' Once I set this to enabled, my SofaBaton remote started working again.

SETTINGS - SYSTEM - ADVANCED SYSTEM SETTINGS - CONTROL BY MOBILE APPS - NETWORK ACCESS - ENABLED (choose ENABLED instead of LIMITED).  

**original reply**

I’m having the same issue with my SofaBaton remote after the update early this morning. I’ve tried a number of things to reset it but it still not working at all. I haven’t had any issues with my SofaBaton remote until today. I’m using the streaming stick 4k.

[Kring67]

We are having the same issues and started yesterday no problems prior . 

[Tivoburkee]

@Dschultz87 @Cleverof 

See 17mullitylj response in this thread:

Harmony remote does not work over IP control - Roku Community