Channels & viewing

[anna_ace]

My stream player and remote suddenly stopped communicating with one another. Roku's animated screen saver shows the swimming fishes but that's it. I have 2 functioning remotes (no battery or charging issues) I only use 1 and keep the 2nd as a backup. I tried both but nothing happened. The device and remote control were working perfectly in the morning but not in the afternoon. I rebooted the device and TV but it only shows the swimming fishes. The device is not a stick, it's the flat one with curved edges and connects through HDMI. What could have happened?

[RokuTakashi]

Hi, @anna_ace 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku device and remote that doesn't function as expected, and our team is here to provide you with troubleshooting steps to resolve the issue. Kindly follow the instructions below.

If you have a simple remote, follow the steps below:

1. Locate a new matching pair of batteries
2. Remove the battery cover on the back of your remote
3. Remove both batteries from the battery compartment
4. Insert the negative (-) end of the new battery first and then gently push the positive (+) end until the battery clicks into place
5. Repeat the previous step to install the second battery
6. Put the battery cover back on your remote

You can also visit this support article on How to fix your Roku simple remote that is not working

If you have a Roku voice remote, follow the steps below:

If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

1. Remove the battery cover on the back of your remote
2. Remove both batteries from the battery compartment
3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
4. Repeat the previous step to install the second battery
5. Put the battery cover back on your remote

For more information, you can visit this support article at How to fix your Roku voice remote that is not working

We hope you find this information useful, and feel free to reach out to us anytime if you have further concerns or inquiries.

Best wishes,
Kash