Channels & viewing

[RokuCarly]

Hi, @anita53713.

Thanks for keeping us posted and for providing us with the necessary details. 

Could you please confirm the following details for the investigation?

• Is this happening on your OTA Live TV channel guide? 
• Could you share with us a photo of what you are seeing for reference? (How do I insert an image in a post)

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your update.

Best regards,
Carly

[anita53713]

Is this happening on your OTA Live TV channel guide? Yes it's my OTA Live tv

Could you share with us a photo of what you are seeing for reference? 

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

The instructions for the tracker ID didn't work.

[RokuCarly]

@anita53713 

Thank you for your cooperation. Rest assured that this has already been coordinated with the team for review. Once we've received any updates regarding this case, we'll let you know. 

We appreciate your kind understanding as we work on this.

Best regards,
Carly

[RokuTakashi · Accepted solution]

Hi, Community users!

As an update to this thread, our team would like to inform you to ensure that you have set your Roku devices to the latest software update to see if the issue persists.

Follow the instructions below to manually check for software and app updates.

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

• Tip: The System update screen displays the current software and build version, along with the date and time of the latest update.

If there is new software available or there are updates for your apps, then your Roku device will download and install them automatically and once completed, your device will reboot.

Please keep us posted. Our team will continue to work with you in resolving this issue.

Best wishes,
Kash