Channels & viewing

[RokuJechealR]

Hi Community users!

We appreciate you reaching out to us. We're pleased to assist.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to working with you to help resolve this issue.

All the best,

Chel

[RokuJohnB]

Hi @YoooJoe,

Welcome to the Roku Community!
We will be more than happy to assist you further, but we will need to gather more details. Is this happening on all contents and channels, or is it isolated? (Specify) What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John