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Community Moderator
Community Moderator

Re: Screen goes black and won’t come back

Hi, @Bondspb

Thanks for posting here in the Roku Community.

We appreciate you for sharing your concern here with us. Could you please point a flashlight out to your Roku TV while it's on to see if it's pitched black or if the design is dim? Also, are you hearing music while the TV has a black screen? Furthermore, did the issue occur after the latest Roku OS update, and does this happen to a specific channel or throughout the Roku platform?

Furthermore, if you're able to, could you please provide us with the Roku TV information such as device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About or at the bottom/back/box of the TV).

Please let us know so we can further attend to this.

All the best,

Takashi O.
Roku Community Moderator
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Reel Rookie

Re: Screen goes black and won’t come back

Tried this and it didn’t work at all.

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