Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Re: Apple tv video not available

I had this issue on my roku ultra 4662x.  I went around and around with apple, tried all the before mentioned things.  But I could watch Apple TV on my new roku le.  Roku le is super basic so I thought it was because my ultra was so old.  I bought a brand new roku express 3960rw, and it did not work.  I’ve gotten the occasional episode to play if I start it on my phone first, but now it’s not even doing that.  

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Retired Moderator

Re: Apple tv video not available

Hi @Jengiantkiller

Thanks for your first post in the Roku Community!

It sounds like you're having trouble with the Apple TV app on both your Roku Ultra and Roku Express devices. Can you provide more details about the issue you're encountering, such as any error messages or specific episodes that won't play? Have you tried uninstalling the channel, restarting the device, and reinstalling the app, in that exact order? We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Additionally, are you experiencing any similar issues with other channels on your Roku devices? This information can help us better understand the scope of the problem and provide more targeted solutions.

Keep us posted on what you find out.


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