Channels & viewing

[user0102]

I'm having the same issiue only on Roku 

[RokuJohnB]

Hi @user0102,

Greetings from the Roku Community!

We'd love to further investigate this issue that you're experiencing. Can you please provide the following information below?

• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Is this happening on all channels and contents, or is it isolated? (Specify)
• When did the issue start?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                    John

[user0102]

Hi John

Roku streaming stick +

The issue just started.  Purple hue on Roku and menu etc.. and No sound. I tried different selections ie: Netflix ; YouTube; Hulu etc.. I get sound on all other Direct TV channels on HDMI port 1.

I Tried switching to HDMI 3 and it didn't change anything still no sound. .  

[RokuJohnB · Accepted solution]

Hi @user0102,

Thank you for keeping us posted here in the Roku Community!

We will be more than happy to assist you further with this problem. Please try to restart your Roku streaming stick+ by pressing the home button on your Roku remote, selecting settings, system, and system restart.

Let us know how it works, and we will continue to assist you further.

Thanks,                                                                                                                                                      John