Channels & viewing

[jmahun]

I have three Roku devices. Until this last weekend Prime played fine on all three. Now one of them only allows me to access it as a nonsubscriber, the other two work fine. The wayward one doesn't give the opportunity to log in to my account.

I've reset the Roku device and that did not help. I'm hesitant to remove and reinstall the Prime channel on my Roku because it might screw it up on the other two Rokus instead.

[tknaber]

I'm having the same issues. Prime will not play anymore on Roku specifically. I tried the delete-reboot-reinstall method. I tried switching Internet sources. None worked. Prime plays fine on my other sources (PC and Android phone)

Model 3810X Roku Streaming Stick +

Serial YH00DW446939(21504D446939)

Software Version

13.1.4 build 1512-50

GC version 11.11.16

Timestamp 2024-8-11 11T22:21:57Z

Issue ID 39-322-461

[Dadude]

Try this. Go to Settings/System/Advanced system settings/Network connection reset/Reset connection. Then reconnect your WIFI. Problem solved 

[RokuCarly]

Welcome to the Roku Community, @Dadude.

Thank you for sharing your resolution here. We'd like to suggest more steps or provide references.

You may check these support articles that may help you regarding this concern:

• How to check the connection to your home network and the internet
• How to resolve a channel playback issue

For resetting your network connection, we also have a support article dedicated to this: 

• How to system restart or factory reset your Roku streaming device

Once again, we appreciate you taking the time to suggest some steps to help other users troubleshoot their Roku devices. 

We hope you continue to have a Happy Streaming! 💜

Warm regards,
Carly