Channels & viewing

[prem0069]

I have a Roku TV and a couple of days ago both Prime video and YouTube were really grainy and discolored when I loaded them. All other apps have been working fine without any problems. Prime and YouTube worked fine until 2 days ago. I uninstalled and reinstalled the apps, reset the Internet connection, restarted the TV and it didn't help at all. The apps and the TV are all up to date. Does anyone have any ideas how to fix this for both aps?

[RokuJohnB]

Hi @prem0069,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we'd love to investigate this issue you had with the Amazon Prime Video and YouTube TV channels.

Can you please provide the following details below?

• Could you provide us with a photo or video clip?
• Do you have other Roku devices or TVs having the same issues?

We look forward to your responses and gathering your information.

Thanks,
The Roku Community Team