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Whatthehecknow
Newbie
3 weeks ago

Will not navigate to channels other than roku

Remote to tv, home page selection is limited to only Roku channel. Have to unplug cable and reconnect to possibly access my paid channels., etc.

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2 REPLIES 2
JWS9518
Streaming Star
3 weeks ago

Re: Will not navigate to channels other than roku

Unplug the power to the Roku device for 60 seconds and see if that helps.

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RokuTakashi
Community Moderator
Community Moderator
2 weeks ago

Re: Will not navigate to channels other than roku

Hi, @Whatthehecknow 

Welcome to the Roku Community.

I appreciate you informing us about the trouble with your Roku remote not navigating to channels other than Roku.

@JWS9518 has suggested a helpful step to troubleshoot the issue, which may restore the functionality of your Roku remote and device navigation.

Keep us posted on what you find out, and we'll continue to assist you further.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator
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