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Kclark27
Newbie
3 weeks ago

Previews launching with every tile move in Netflix

I'm having the exact same problem with my Roku, and it's not just 1 channel.   It's happening on Netflix, Vudu, Prime, Peacock,  etc. 

I may just cancel my Roku account.   My Firestick doesn't have this issue

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RokuCarly
Community Moderator
Community Moderator
3 weeks ago

Re: Previews launching with every tile move in Netflix

We're grateful to have you here in the Roku Community, @Kclark27!

Thank you for informing us about the playback issues you currently see on various channels. We want to assist you further.

In this case, it would be highly effective to directly contact the channel provider and let them know about your feedback, as this is a channel feature. They are responsible for maintaining and updating their channel on the Roku streaming platform. 

We hope this clears everything up and appreciate you bearing with us in the meantime. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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