Yes, that answer was exceptionally bad. And when trying to use customer support, I found that I wasn't elegible. Apparently you only get support if you buy more expensive items. This finished me off with Roku. I've bought serveral of their products, including a couple gifts, over the years, but now I'm done.
I have now purchased two Fire Sticks for my TVs, and they work fine. The interface is different, of course, but everything I've recorded is there and plays smoothly, including ad-skip.