Welcome, and thank you for posting here in the Roku Community, @Jaoliveaux!
I appreciate you reaching out and reporting this issue. I'd be happy to suggest some troubleshooting steps to see if this will help resolve the screen issues you've experienced.
Let's try performing a system reboot by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart, and let me know if this helps correct the picture size on your TV screen.
If the issue persists, kindly provide me with the following details as I will coordinate this with our appropriate team for further investigation:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Is this happening on a specific channel or on your Roku Home screen?
- Kindly provide me with a photo of it for reference.
I'll be looking forward to your response!
Best regards,
Carly
Carly Y.
Roku Community Moderator
