Channels & viewing

[brownala]

[Marie7]

Hi Brownala!

Thank you for sending the screenshot. I definitely don’t have that « See all » option despite having uploaded more pictures recently.

[Nikolas23]

Thanks for info

[DinoF]

Oh Boy, here we go again, more BS. "It seems like a technical issue"-  as opposed to what, an existential issue? It's NOT the user's fault! It's a Roku problem, it's lousy software, period. Hundreds of users with the same problem should give you a clue. 

[JenK1]

It is definitely on Roku's end and not the user. Seems the company upgraded the number of photos one can add to a file in the web host but forgot to map the expanded file size to the TV screensaver feature. Eventually, one of the coders will figure it out, but the standard message that gets generated is insulting and why I won't buy another unit of this brand. 

[RokuTakashi]

Hi Community users.

Thanks for posting here in the Roku Community regarding an issue with Photo Streams.

We'd like to gather more details about this issue so our team can review this case. Kindly provide the following details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What version/build is the Photo Stream channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

We look forward to your response.

All the best,
Kash

[Marie7]

Hello,

I already sent this info on 5/18/2023 but never heard from you. Here is the same info again:

Device model: 3960X - Roku Express

Serial number: X026006K5FX6

Device ID: S0KC32CK5FX6

Software: 12.0.0 build 4184-ED

It is just the photo streams channel. (version: 1.44 build 261a5151)

the error keeps occurring and the issue ID is X6-196-843

[RokuJechealR]

Hi @Marie7,

Thanks for posting and providing the device information needed in the Roku Community!

Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation. Once we have available updates, we'll make sure to update this Community thread.

We hope to get everything sorted out soon, and we appreciate your patience with us in the meantime.

All the best,

Chel

[Biluso]

Same problem with my photo stream. It’s not the consumer doing anything wrong….it is rokuuuu

[RokuJechealR]

Hi @Biluso,

Welcome, and thanks for your first post in the Roku Community!

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. We want to resolve this as soon as possible but need more details. Can you please provide us with the information from @RokuTakashi posted above?

Once we have the information, we can pass it along to the appropriate Roku team to investigate further.

All the best,

Chel