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Photo stream won't open past home

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Photo stream will not open beyond home screen. I updated app and tv software and did two system restarts.  I have photos in my stream on the app.  I watched the video and did qr code in the startup screen.  #photostream

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Photo stream won't open past home

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A warm greetings here in the Roku Community, @Shumakerdavis!

Thank you for contacting us regarding the issue you're experiencing with your Photostream issues. We appreciate that you've already tried some troubleshooting, and we're here to help you find the best solution for your issue. 

You can use your mobile app or web browser to access your photo stream. If your photo stream is not connecting through your mobile app, please verify the email address associated with your Roku device by going to Roku Home screen > Settings > System > About. Using the correct login credentials for the Roku mobile app is essential. Please ensure that you enter your login details accurately.

For further instructions on using photostreams via a web browser, please follow the steps below:

Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

  1. Visit photostreams.roku.com
  2. Sign into your Roku account.
  3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
  4. Upload your favorite photos
  5. If desired, customize the name of the Photo Stream
  6. Share the stream with family and friends using the Stream URL or email the link to them directly

You can find more information on using Photo streams by visiting our support page here: How to use Photo Streams on your Roku® streaming device

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Photo stream won't open past home

Jump to solution

A warm greetings here in the Roku Community, @Shumakerdavis!

Thank you for contacting us regarding the issue you're experiencing with your Photostream issues. We appreciate that you've already tried some troubleshooting, and we're here to help you find the best solution for your issue. 

You can use your mobile app or web browser to access your photo stream. If your photo stream is not connecting through your mobile app, please verify the email address associated with your Roku device by going to Roku Home screen > Settings > System > About. Using the correct login credentials for the Roku mobile app is essential. Please ensure that you enter your login details accurately.

For further instructions on using photostreams via a web browser, please follow the steps below:

Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

  1. Visit photostreams.roku.com
  2. Sign into your Roku account.
  3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
  4. Upload your favorite photos
  5. If desired, customize the name of the Photo Stream
  6. Share the stream with family and friends using the Stream URL or email the link to them directly

You can find more information on using Photo streams by visiting our support page here: How to use Photo Streams on your Roku® streaming device

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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