It’s unfortunate that ROKU would put out a defective product and do very little to fix it. This particular problem is common to many. Photos are loaded properly, instructions are followed to the letter and yet the screen saver shows only two generic photos of a forest and a beach and omits all eighty of mine.
Many are experiencing the same issue. The support people are well aware of this long term problem and yet nothing is being done. All they do is ask that you send them a photo of the TV screen. This is totally unnecessary because the issue is described perfectly by the customer. It’s very simple. You activate the screen saver but your photos do not come on. Instead, two unknown pictures come on repeatedly. A forest and a beach.
Many of us have this problem. And yet support keeps asking for more information when no more is needed.
Support: if you’re reading this, I have no doubt that you have seen this issue many times. You do not need any additional information. You already have everything you need in order to troubleshoot the issue.
It’s simple: Your screensaver does not show my pictures. Instead it shows only two of yours. A forest and a beach.
Remove thus bug from your program and perhaps I will come back to using it. Many others also. But right now I’m using a different screensaver that shows my photos perfectly.
Fix it. Please.