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Peacock6834
Newbie
‎01-18-2023 09:44 PM

Re: Peacock suddenly not working

I've uninstalled it and reinstalled it. I've reset my TV and my internet. Peacock is the only channel that's doing it.  It keeps giving me the error message that I'm running a VPN but I'm not.  I'm just running it on my regular home internet just like I always have.  Had peacock for a year and this is the first problem I've had 

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RokuLianna
Retired Moderator
‎01-23-2023 08:01 AM

Re: Peacock suddenly not working

Hi @Peacock6834

Welcome to the Roku Community!

Does the issue only occur on Peacock or across other channels installed on your Roku device?

Have you tried removing the affected channel Peacock and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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