Channels & viewing

[Gchernetz]

I did everything master reset of roku devise,  unloaded and loaded app everything and it still kicks out every time.

[Gchernetz]

Having the same exact problem.  I did a master reset of Roku devise. Reloaded the app and still the same problem.  Other apps work fine. So Pbs is the issue

[mrerick]

PBS App is failing to load on my Roku 4K device also. This is after removing it from homepage channel lineup, restarting the device, and re-adding it to the home page. 

It appears to start loading, the screen goes to grey, and then the app dumps out, returning to the home page list of apps. 

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @mrerick!

We're grateful that you've reached out here about the playback issues you've encountered within the PBS TV app on your Roku. We'd like to help you contact the right support.

Since you've already performed all the possible troubleshooting steps to no avail, we highly recommend directly coordinating this with the channel provider as they manage and maintain their app on the Roku streaming platform independently. 

You may reach them here for further assistance: PBS Support

Best regards,
Carly