Channels & viewing

[RokuCarly]

Hi, @Mjoytv61.

We've received updates regarding this case and have confirmed that the sequence of Epsidoes available is expected. If you need further clarification regarding this case, we highly recommend directly coordinating this with the channel provider. 

You may reach them here: Paramount Plus Support

For future assistance, please don't hesitate to reach out anytime you need help or create a new thread for different concerns. You may also visit our support website for additional troubleshooting resources. 

In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly

[Mjoytv61]

For the most part the problem seems to have b>een rectified. There is one glitch that needs attention. 

There is one episode dated Nov 7th which has not happened yet. It's actually a rerun from a few weeks ago. 

There still seems to be mis-dated episodes showing up. 

[RokuCarly]

Hi, @Mjoytv61.

We completely understand your input. For further clarifications about this, you may directly coordinate with the channel provider, as they maintain and update their app on the Roku streaming platform independently. 

You may reach them here for further assistance: Paramount Plus Support

Best regards,
Carly

[Mjoytv61]

've already been given the run around of both channels referring me back to the other. If there is an issue between the two channels getting their listings accurate then it is up to them to communicate and solve the problem. It's not my responsibility.

[RokuCarly]

@Mjoytv61 

We understand. We would also like to inform you that our content team has already reviewed this case and confirmed that this is by design by the channel provider which is Paramount Plus via The Roku Channel. 

Thank you for your kind understanding. 

Regards,
Carly

[Mjoytv61]

Putting future dates that haven't happened yet on 3 week old reruns is by design? 

Do you understand how absurd that sounds? 

Go to the website, look at the date on the 1st episode listed and tell me that was by design.

https://therokuchannel.roku.com/details/e80e63a8fe485155a3a1fb030b48016d/the-daily-show

[RokuCarly]

@Mjoytv61 

Thanks for sharing your input regarding the incorrect date showing on The Daily Show via The Roku Channel. We'll let the team look into this further for review and correction. 

In the meantime, your patience and kind understanding are highly appreciated. Once again, we sincerely apologize for any inconvenience this may have caused your streaming. 

Regards,
Carly

[RokuCarly · Accepted solution]

Hi, @Mjoytv61.

Greetings from the Roku Community!

We're glad to update you that this issue has been resolved. Feel free to reach out anytime you need help or create a new post for different concerns. 

You may also visit our Support website for additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

Best regards,
Carly