Channels & viewing

[KimberlyDoris]

Our internet provider had technical issues yesterday and we were without wifi for about 30 minutes. Now Paramount plus won't work. It launches to the page where we choose a profile then returns to Roku home screen. 

We have reset the modem, reset the Roku, updated all systems, etc. The channel let me uninstall and re-install without fixing the problem - now it doesn't give me the option to uninstall.

Totally lost on how to repair. I certainly don't want to pay for something that doesn't work!

Please offer help

[RokuJohnB]

Hi @KimberlyDoris,

Welcome to the Roku Community!

We understand that you're having a problem with Paramount+. To see more of what's going on here. Could you tell us a little bit more about this? How are you powering the device? Is it to a wall outlet or directly to a TV USB port? Is this an isolated issue only on Paramount+, or is this also happening to the rest of the channel?

With a better understanding of this issue, we'll be able to work further on it.

Best regards

John