Channels & viewing

[trevorteusc]

This happens on my Hisense Roku TV, as well... Same story as above.

[RokuCarly · Accepted solution]

A warm welcome here in the Roku Community, @trevorteusc!

Thanks for raising your playback issues with the Paramount+ app on your Hisense Roku TV. No worries. We're here to find you the best resolution possible.

As we checked, there are multiple TVs linked to your Roku account. Does the playback issue happen to all of your devices? Are there any error messages prompted on your screen? In addition, have you tried to remove the app, perform a system reboot, and then re-install it to see if the issue still persists? Also, you can try to highlight the app and then press the star* button on your remote to update it. 

The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!

Best regards,
Carly

[Robynq1973]

I do have a workaround on this problem, as I was experiencing the same issue, when the picture would go dark but I would still hear the words and then the picture would come back and it would happen over and over again. I ended up using the Paramount app on my iPhone and then I sent it to my TV using AirPlay and I had no issues whatsoever. It is a little irritating to have to do it I guess but it did solve the problem for me at least temporarily