In case my last post didn't go through ...
I have confirmed that I'm at the correct OS version for Paramount Plus (9.4), and I have tried the channel on three different units ( #Roku Premiere (4620 series), #Roku Premiere+ (4630 series) and #Roku TV ) with the same results:
When I launch the channel, I'm presented with two options: Sign Up for Paramount Plus, and Sign Out.
If I highlight the channel on the home screen, and then use * I don't have the option to delete/remove the channel, and if I choose Check for updates, it says the channel is already up to date. Same when I go to Settings|System|System update: it says all software is up to date.
Any help would be much appreciated!
Try. this it worked for me.
SOLUTION:
Unsubscribe from the Paramountplus App
Sign out of the paramount app
Select Sign in via web@paramountplus
Follow the steps as if you were a new user. (including payment information)
I skipped the customization screen (select 3 shows screen)
Submiited and got a code.
Entered this code and I got in.
Good Luck and I hope this works for all you.
Forgot to mention - the issue happens regardless of whether I sign in on my tv or using the website and code generated.
I am having the same issue. I've tried everything I can find for help but nothing is fixing the problem. I've updated the app, verified supported OS levels, reset my router, deleted and reloaded the app, canceled and renewed my subscription. I still get the message sign up or sign out, even though I have subscription.
Thanks @Mark_63 - now I know it's not me, my wife, kid, pets or some supernatural quality my house poses causing this
I'm going to see if I can chat with Roku directly. If you haven't gone down that avenue yet, and want me to keep you updated, just let me know.
I have not contacted roku, but would will monitor here for a possible solution. My latest attempt was to unsubscibe, delete the paramount app, unplug and repower the TV, reload the app and renew my subscription. Still getting the same result.
I am having the same issue. I purchased the Year Commercial Free, and it continues to show that same thing when I attempt to sign in.
@laurakg1979 and @Mark_63 - opened a ticket with Roku. First level support had me go through all the steps that @Mark_63 went through, with the same outcome: didn't fix it, so I've been "upgraded" . I'll let you know what comes of it.
Btw, by upgraded I mean - I've been upgraded to the next tier for technical support
Thanks for the update.