For more information about that channel's authentication and functionality, you'll want to contact Paramount+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
I was a previous subscriber to CBS All Access. When it switched over to Paramount Plus my access switched over as well. I had no problems watching Paramount Plus since it launched, but as of yesterday 3/14/21 it kicked me off. I have tried all the recommended steps to no avail. I have also emailed Paramount with no answer as of yet.
And just where do we do that Mary? Cannot get any contact information from internet or Roku. Same problem. My account said "Lim commercials 3month trial" under Prarmount account info. I think that's what kicked me out. Any thoughts?
I am experiencing the same thing. I've been working on it all day. When I finally got through to paramount they told me it was a roku issue. And of course there is no number for roku. I've tried all the things. I don't know what else to try.
Since the payment for the subscription goes directly to Roku, I am surprised that you (Roku rep) are recommending that I contact Paramount+ directly since I have no relationship with them. I log in using my Roku account credentials so I would think the problem is on your end at Roku!
@Jae55 - I got your back and all those who have been reporting the same issue (well, at least I believe I do)
I was able to chat with Roku support when I first reported the problem, and was assigned a ticket and handed off to the next level support BAM!. Of course, this doesn't necessarily guarantee I'll actually talk to someone, but my hope is even if they don't reach out to me, they'll investigate and fix it BAP! ... so I would keep trying to launch it, because that's what I'm doing
Of course, if they do contact me I will pass along the details here, so everyone ... stay tuned: same bat-channel, same bat-time!