Channels & viewing

[AJWXIII]

Paramount plus has disappeared on my home screen, and when i try to open the app from my apps list, it doesn't open. additionally, i can't click the options button on it, while i can for the rest of my other apps. restarting the TV does nothing. 

Roku TV info:

TCL MODEL - 43S455

Hardware ID - G133X

Serial number - X01200VH68EF

Software version - 13.1.4 * build 1512-CG

Device ID S0JNH29H68EF

[AJWXIII]

Roku OS is also up to date

[RokuCarly]

We're grateful to have you here in the Roku Community, @AJWXIII.

We appreciate you letting us know about this and for providing us with precise information about your Roku device. 

Rest assured that we will be coordinating this with the appropriate team to conduct a thorough investigation and find you the best resolution possible. 

Once we've received updates from the team, we'll notify you. 

In the meantime, we humbly request your patience and understanding as we work on this.

Warm regards,
Carly

[RokuCarly]

Hi, @AJWXIII.

Just a follow-up: Do you have other existing Roku devices? We'd like to check if the Pramount+ app shows up on the Home screen of your other Roku device and see if we can remove and re-install it. If it is connected to the same Roku account, it will sync to your other existing Roku devices. 

Looking forward to your update!

Best regards,
Carly

[AJWXIII]

No, unfortunately i don't have access to another Roku TV I had in the past.

[RokuCarly]

Hi, @AJWXIII.

Thanks for the added infromation. I'll let the team know about this.

I appreciate your cooperation. I'll let you know if there's any update available.

Regards,
Carly

[AJWXIII · Accepted solution]

Thank you for your help, I did manage to fix the problem by installing the Roku app on my mobile device, and opening Paramount plus that way. doing this also fixed the app not appearing on the home screen or opening.  

[RokuCarly]

Hi, @AJWXIII!

Thank you for keeping us posted! We're glad to hear you sorted it out, and we appreciate you sharing your resolution here.

Feel free to reach out anytime you need help or create a new thread for different concerns. You may also visit our Support website for additional troubleshooting resources. 

We hope you continue to have a Happy Streaming! 💜

Best regards,
Carly