Channels & viewing

[Kashamacka]

Hello, both Roku tv and paramount plus arent opening on my tcl Roku tv. Please help.

[Schuck5]

We cannot open paramount plus OR HBO MAX. perfect signal fyi

[Schuck5]

Same!

[RokuCarly]

Hi, @Kashamacka @Schuck5.

Welcome, and thank you for posting here in the Roku Community. 

No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming. Kindly follow the steps provided below precisely to refresh its system:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Let us know how it goes and we'll continue assisting you from there. 

Best regards,
Carly

[Schuck5]

Still doesn’t work on TCL Roku tv. Same with Max

[Schuck5]

Still no luck

[RokuCarly]

Thanks for keeping us posted, @Schuck5.

In this case, rest assured that we will coordinate with the appropriate team to conduct a thorough investigation and find you the best resolution possible. 

With this being said, kindly provide us with additional information such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version. 

We'll be looking forward to your response.

Best regards,
Carly

[Schuck5]

TCL MODEL 49S515

device ID FSU8C5507836

serial YS005J507836

software 13.1.4 build 1510-30

[Schuck5]

Tracker ID 36-335-470

[RokuCarly]

Thank you, @Schuck5.

Just to clarify, are you trying to access the standalone apps for Paramount Plus and HBO Max, or are you streaming this inside The Roku Channel? Also, do you have an active subscription to these apps? If so, is this subscription directly with those apps or via Roku?

We'll be waiting for your clarification. 

Best regards,
Carly