Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Confuzzled
Level 10

Re: Paramount Plus Audio Video Sync Issues

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Save yourself some money and DUMP the $9.99! I now switched to the $4.99 because Live does not work on CBS! 

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Retire16
Level 7

Re: Paramount Plus Audio Video Sync Issues

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Thanks a bunch Confuzzled. Changed to the lower priced Paramount + option and the issue corrected itself. Sort of a first for me to pay less for better quality but what is normal in 2021 !!!

 

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Confuzzled
Level 10

Re: Paramount Plus Audio Video Sync Issues

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You are welcome! I had the cheap plan and they talked me into the $9.99 plan but for 2 months the video did not match the lips! I got sick and tired of it, they gave me 50 ways to correct it but NOTHING worked! Now I have 55,000 movies in the cheap one! 🙂

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JBtoo
Level 8

Re: Paramount Plus Audio Video Sync Issues

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I switched from CBS AllAccess to Paramount at the start and the voices did not sync until I uninstalled and then reinstalled the Paramount app. I think it's ok now, but with no help from Paramount at all!

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Confuzzled
Level 10

Everyone be aware you can go the cheap plan!

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I switched to the cheap plan and the "commercials" are like so few! Oftentimes it just plays or one sometimes two commercials (and I mean SHORT commercials) and the show is back on. Many times you get up to get a drink and ooops the show is back on! Save your money! Go with the cheaper plan! 

JBtoo
Level 8

Re: Everyone be aware you can go the cheap plan!

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True! I couldn't believe all the comments about there being so many and looong commercials! 

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LGH0649
Level 7

Re: Paramount Plus Audio Video Sync Issues

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Same issue, same result..no resolution! 

JBtoo
Level 8

Re: Paramount Plus Audio Video Sync Issues

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I uninstalled the app on both Rokus, 3 and Stick, restarted both and it  appeared to 'fix' the 3 (didn't try the Stick before bedtime). Two days later they were both out of sync again!  I cancelled the app but restarted because my subscription goes to Aug. 14 and I was hoping someone would find an answer. Morning shows like Let's Make a Deal, Price Is Right, some soap opera are all fine . But even the supposed LIVE local news at noon is out of sync!  Not happy!  😞

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Confuzzled
Level 10

Re: Paramount Plus Audio Video Sync Issues

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Save yourself the endless grief! Go with the cheaper plan and ALL those shows are recorded for you to view that evening. It's not LIVE anymore but what's the point! It never works LIVE trying to watch CBS Live. I am very happy now. I pay $4.99 and many movies and shows are there for me! 🙂

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dfry
Level 7

Re: Paramount Plus Audio Video Sync Issues

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Yup, here we are in September 2021 and I have never got the audio synced with live tv. Like everyone else on this thread, the sync gets worse and then the channel reboots. It is obviously a paramount plus problem. I guess it's time to quit. I'm wondering if others have the same problem who aren't on Roku.

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