Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DonnS
Level 9

Re: Paramount Plus audio and video is out of sync on my Roku device

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Glad you got it fixed. However, my problem is I have a Hitachi-Roku TV, and that setting is not available, nor the setting to change the video resolution that worked on my Roku 2. The Paramount Plus Live audio and video go out of sync on my Hitachi-Roku TV after a minute or two. I am sure the problem is a bug in the Paramount Plus app that affects its function on this Hitachi-Roku TV that they are unwilling or unable to fix. Since Paramount has not responded to my complaints, I thought maybe posting here would get somebody at Roku to look at it and contact Paramount, but so far no luck with that either.

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DonnS
Level 9

Re: Paramount Plus audio and video is out of sync on my Roku device

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Posting to say that the problem is now FIXED!!! It looks like a recent update to the Paramount plus channel included a bug fix, so the Live part of Paramount plus now works without any audio-video sync issues on my Hitachi-Roku TV. I also note that I no longer need to use 720p on my Roku 2, it works fine on Auto resolution setting.

Too bad it took a year and a half to fix this bug.

Jewle
Level 8

Re: Paramount Plus audio and video is out of sync on my Roku device

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How wonderful... yeah, finally!  The issue I was having, which I wrote to them about, & started last month, was when I'd open any show on paramount via the streaming roku, it would pop out of paramount app & take me to roku home page.  Had to watch paramount on either my devices or thru the firestick.  Husband decided to check it today to see if they'd fixed it yet, & we were very happy to see Live TV actaully working.

I'm glad the audio problem is working too.  I had same issues (audio & resolution) along time ago for a short time as it cleared up on it own.

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Re: Paramount Plus audio and video is out of sync on my Roku device

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Paramount+ is not associated with paramount+ roku channel. I have already called paramount they told me to contact roku as this is not their streaming channel. It is strictly Roku channel. My paramount+ roku channel is having the same issue all of a sudden. Its the channel that says parmount+ roku channel. Not the one that only says paramount+

Idiots

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Re: Paramount Plus Audio Video Sync Issues

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Youtube has a video on how to clear up memory space. A factory reset is not necessary. Thanks

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Re: Paramount Plus Audio Video Sync Issues

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Push home button 5 times ⬆️ once then rewind 2x and ff 1x to clear caches for option number 5

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discodamien
Level 9

Re: Paramount Plus Audio Video Sync Issues

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This worked. Thank you!!!!

discodamien
Level 9

Re: Paramount Plus Audio Video Sync Issues

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@RokuMary-F deleting the channel, rebooting and reinstalling worked for me! Thank you!

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