Channels & viewing

[TrishaR]

I have the roku bar speaker. But found out that paramount posted its a known issue. So hopefully they will fix it soon or finding another streaming device. I have noticed within the last month that it's buffering more on hulu live and voice is out of sync. I think roku is pushing us to replace these after about 2 years of usage for an upgrade or new device period. 

[Gatorgal7]

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
9102R-Roku Streambar | YL00DT061073 | 11.5.0 - build 4312-95 | 2A117D061073

does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
Paramount+ | Version 7.9 - build 202212122

tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
ID 73-018-384

steps to reproduce the issue you are seeing
Play any recently released TV episode or movie

[xmmwx]

Most of mine are new but I have 1 TV that might not be new enough and this speaker bar is slightly older. I still don't think we should have to upgrade after 2 years. 

[aaustin912]

This does not work

[donprior51]

Get same thing (green screen on paramount plus). Tried all suggested. I also have a Roku TV in my trailer and do not have the issue there. Only on Roku Premiere.

[aaustin912]

@johnniejohn100 

it’s not just a Paramount issue. I have the same problem with Netflix, Peacock, Discovery and Hulu just to name a few 

[JDW52]

Model 3921RW Roku Premier +

Serial ##YH005H69565

Software 11.5.0 build 4312-91

device id JG28C5695653

Paramount +
Ver 7.9 build 202212122

Issue Report ID 53-018-392

Time 2023-01-13T18:32:12Z

[jaloo]

does not work on my roku ultra

i can cast from computer to tv.

green screen blocks any shows

[Tagg]

Same problem with Paramount trying to watch Criminal minds. other shows are fine 

[donprior51]

Interesting. My other apps work. Only having te issue with paramount Plus.