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TrishaR
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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I have the roku bar speaker. But found out that paramount posted its a known issue. So hopefully they will fix it soon or finding another streaming device. I have noticed within the last month that it's buffering more on hulu live and voice is out of sync. I think roku is pushing us to replace these after about 2 years of usage for an upgrade or new device period. 

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Gatorgal7
Newbie

Re: Paramount+ Green Screen when playing movies

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Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
9102R-Roku Streambar | YL00DT061073 | 11.5.0 - build 4312-95 | 2A117D061073

does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
Paramount+ | Version 7.9 - build 202212122

tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
ID 73-018-384

steps to reproduce the issue you are seeing
Play any recently released TV episode or movie

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xmmwx
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Most of mine are new but I have 1 TV that might not be new enough and this speaker bar is slightly older. I still don't think we should have to upgrade after 2 years. 

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aaustin912
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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This does not work

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donprior51
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Get same thing (green screen on paramount plus). Tried all suggested. I also have a Roku TV in my trailer and do not have the issue there. Only on Roku Premiere.

 

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aaustin912
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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@johnniejohn100 

 

it’s not just a Paramount issue. I have the same problem with Netflix, Peacock, Discovery and Hulu just to name a few 

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JDW52
Newbie

Re: Paramount+ Green Screen when playing movies

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Model 3921RW Roku Premier +

Serial ##YH005H69565

Software 11.5.0 build 4312-91

device id JG28C5695653

Paramount +
Ver 7.9 build 202212122

Issue Report ID 53-018-392

Time 2023-01-13T18:32:12Z

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jaloo
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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does not work on my roku ultra

i can cast from computer to tv.

green screen blocks any shows

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Tagg
Newbie

Re: Paramount+ Green Screen when playing movies

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Same problem with Paramount trying to watch Criminal minds. other shows are fine 

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donprior51
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Interesting. My other apps work. Only having te issue with paramount Plus.

 

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