Channels & viewing

[RokuDanny-R]

Hi Community users,

Thanks for the posts regarding the issue you are experiencing.

Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to investigate further.

Thanks,
Danny

[Rahjahk]

Same issue. Uninstall and reboot doesn't work. Doesn't matter the show. Cannot watch a single thing on Paramount+ now.

[momof4greatkids]

I am having the exact same issue! Cannot watch any series - have sound but only green screen

[CRF]

I followed these instructions and still have the green screen. It doesn’t matter which program I try. The show doesn’t fully load before it plays, so I get a green screen. 

[IamUpset]

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) ***Information is not located here****
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) ***Only Paramaount Plus, 7.9 b 202212122, Dec 13, 2022*** 11.5.0 build 4312-50
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)  ***10-017-411***
• steps to reproduce the issue you are seeing ***thank you***

[RKrancher]

Having the same problem with green screen that everyone else is having and followed the specified channel removal instructions and nothing !

[momof4greatkids]

I have also tried all troubleshooting and nothing works. Shows play fine on my phone - must be a roku issue. All of my other apps are fine - only paramount plus is doing this

[IamUpset]

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

***Information is not located here, Roku Stick****

does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

***Only Paramaount Plus, 7.9 b 202212122, Dec 13, 2022

Version 11.5.0 build 4312-50***

tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)

***10-017-411***

steps to reproduce the issue you are seeing

***select channel, select show, paramount+ starts playing show, green screen. Fix it, we are have mental anguish, thank you***

[Khaf4]

A lot of us are having this problem. I wonder if it’s an update. I’ve ever done a factory reset and none of my apps are working. I’ve reinstalled apps, restarted the Roku about 10 times and factory reset. Nothing is working. Just on my Rokus , the apps on my other devices are running just fine

[Swampthing]

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About):  3810X; YH00EG544840; 11.5.0*build 4312-50
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button): Paramount+ version 7.9*build 202212122
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID); unable to get this ID, application continues to go to Home Screen with no ID
• steps to reproduce the issue you are seeing; launch Paramount+ and initiate any streaming series or movie using Roku device on TV