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Re: Paramount+ Green Screen when playing movies

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I am in Florida see results below during green screen issue

Model 3920X

Serial number YH009Y795657 (K24899795657)

software version 11.5.0 build 4312.91

Timestamp 2923-01-13T02:23:46Z

issue ID 57-017-423

lsmith8070
Newbie

Re: Paramount+ Green Screen when playing movies

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I'm having the same issue. Any idea when they will fix the problem or issue a credit for the paid subscription? 

Dandd
Newbie

Re: Paramount+ Green Screen when playing movies

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Followed steps and screen is still green and screen flickering in and out and volume distorted but was able to watch the live option TV  channel with no issues.  

0 Kudos
Brandon7
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Same here

Jhagedon1
Newbie

Re: Paramount+ Green Screen when playing movies

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•3920RW, YH00ES054502, 11.5.0

•only paramount plus 7.9 b202212122 Dec 13, 2022…version 11.5.0 build 4312-01

•02-017-429

•try launching seal team season two episode.  Plays with audio but green screen and static in the sound

Gumby31
Newbie

Re: Paramount+ Green Screen when playing movies

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I'm having the same issue and the fix mentioned is not working. Al of the other apps work fine. 

Tranheim
Newbie

Re: Paramount plus not working on my Roku

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Roku device

Only on Roku

No error message 

Shutting down Roku, Canceling subscription 

image.jpg

 

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Kbarnes
Newbie

Re: Paramount+ Green Screen when playing movies

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Model- 3920x

SN- K43062426624

Tulsa king 

Re: Paramount+ Green Screen when playing movies

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Same Problem. 

D4ce
Newbie

Re: Paramount+ Green Screen when playing movies

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I'm having the same issue. It worked fine last night. I can see the pictures when fast forwarding or rewinding but when I hit play it's just a green screen I can hear sound but it's a little garbled. Wth?

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